Frequently Asked Questions – Ross Animal Hospital & Rehabilitation Center

Do You Offer Pet Boarding?

Yes! Our newly expanded boarding facility accommodates pets of all sizes—from Chihuahuas to Great Danes, as well as cats, birds, rabbits, and other exotic animals. Each kennel offers a view of our indoor therapeutic pool, bright LED lighting, Roku TV entertainment, and, most importantly, plenty of love from our dedicated kennel staff.

We feed Hill’s Sensitive Skin & Stomach brand dog and cat food twice daily, but you’re welcome to bring your pet’s preferred food. We carefully monitor eating habits and alert the veterinarian if anything unusual arises. Bedding is provided, but feel free to bring your pet’s favorite pillow, blanket, or toy to help them feel at home. Pets are walked or taken outside to our secure backyard three times daily, and the entire facility is climate-controlled for your pet’s comfort. Advanced notice is appreciated to reserve your spot.

Why Should I Board My Pet at Ross Animal Hospital?

Boarding with us guarantees your pet receives top-tier care from a loving, experienced staff. A veterinarian is always available onsite should your pet require medical attention. We combine comfort, safety, and expert care to provide peace of mind while you’re away.

What Are the Requirements for Boarding?

For the safety of all animals, boarding pets must be current on vaccinations, including:

The canine flu vaccine is recommended but not required. Vaccinations can be administered at drop-off if needed. All pets are checked for fleas before entering the kennel; any pets found with fleas will receive immediate treatment.

What Pet Insurance Options Do You Recommend?

First, we suggest that you read this comprehensive pet insurance guide. We suggest exploring several trusted pet insurance providers to fit your budget and needs, including:

Pet insurance helps you focus on your pet’s health without worrying about unexpected costs. Contact us for more information about choosing the right plan.

What Is Included in a Physical Exam?

Our thorough physical exams evaluate all major body systems:

  • Cardiopulmonary: Detects heart or respiratory issues early.

  • Digestive: Mouth, teeth, stomach, liver, spleen, intestines, and lymph nodes.

  • Eyes: Check for infections and diseases like glaucoma (screening recommended for seniors and predisposed breeds).

  • Skin & Coat: Look for signs of hair loss, infections, lumps, or systemic issues like thyroid or liver disease. Diabetes screening is also recommended.

  • Skeletal: Joint mobility, arthritis, pain, and conditions like luxating patella (common in small breeds).

Since pets age faster than humans, regular exams help catch problems early and maintain their quality of life.

Why Can’t the Doctor Diagnose My Pet Over the Phone?

A proper diagnosis requires a comprehensive physical exam and medical history review. Symptoms can indicate serious conditions needing in-person evaluation before treatment or medications are prescribed.

When Can I Have My Puppy’s Tail Docked and Dewclaws Removed?

These procedures can be done when puppies are 3–5 days old. Both mother and puppies must be dropped off for the day and can be picked up between 5:00–6:00 PM the same day.

What Are the Reproductive Cycles in Pets?

Felines:

  • First heat at 4–12 months

  • Heat lasts 6–7 days

  • Gestation lasts 58–70 days

  • Induced ovulators: cycle until bred

Canines:

  • First heat at 5–12 months

  • Heat cycle every 6 months

  • Heat lasts 2–21 days

  • Gestation lasts 58–70 days

  • Pregnancy confirmed by ultrasound (~17 days) or radiograph (~42 days)

  • Pregnancy signs usually visible around 40 days

When Does My Pet Need Vaccinations?

Puppies and kittens begin vaccinations at 6 weeks, followed by boosters at 9, 12, and 15 weeks. Annual vaccines continue throughout life, with heartworm and parasite testing recommended yearly. Bordetella is given every 6 months, and year-round heartworm prevention is highly recommended.

What Payment Methods Do You Accept?

We accept:

  • Cash

  • Personal checks

  • Debit cards

  • Visa, Mastercard, American Express, Discover

  • CareCredit

A 3% processing fee applies to all credit and debit card transactions.

Do You Offer After-Hours Emergency Services?

No, but we recommend these trusted emergency facilities:

What Are Your Clinic Hours and Appointment Policies?

Our office opens at 8:00 AM and the latest drop-off is 4:00 PM. While appointments are preferred, walk-ins are welcome. Drop-offs can begin as early as 7:00 AM. Surgical patients must be dropped off between 7:00 AM and 8:00 AM on the day of surgery. All pets must be current on vaccinations to stay in the clinic.

Do You Offer Grooming?

Not at this time.

Do You Offer Dental Cleanings?

Yes, we provide professional dental cleanings for dogs and cats. Our cleanings include sedation, antibiotic injections, dental prophylaxis, and fluoride treatment, performed Monday through Friday. Pets can go home the same afternoon.

Do You Spay and Neuter Pets? What Is the Minimum Age?

Yes, spaying and neutering are offered to help prevent overpopulation and medical issues. Pets can be spayed or neutered starting at 6 months of age.

What Does Spaying or Neutering Include?

The cost covers:

  • Half-day hospitalization

  • Anesthesia and EKG monitoring

  • Post-surgical care, pain management, antibiotics

  • Surgical procedure

Blood work is recommended but not included. Vaccines must be current and are available at drop-off for an additional fee.

What Types of Surgeries Do You Perform?

We perform a wide range of surgeries including:

If you have additional questions or want to schedule an appointment, please contact us today!

Ross Animal Hospital & Rehabilitation Center – Quality Care for Your Pet in Covington and Metro Atlanta.